Let’s go ahead and schedule an appointment. How long have you had the headache?Ĭhatbot: You reported the same symptoms last week.
Me: I have a fever, headache and the chills.Ĭhatbot: Your smartwatch reports a temperature of 101 F and pulse and blood pressure readings within the range of normal. Can you imagine what this might look like? In the near future, instead of consulting a doctor for a diagnosis, you might just interface with an AI chatbot in a mobile app. As artificial intelligence and neural networks continue to evolve and perfect their interpersonal communication skills chatbots and AI technology will become more commonplace, even in healthcare. Or can they? For the past decade, robots have been performing jobs once exclusive to humans, from manufacturing cars to filling warehouse orders. But chatbots can’t possibly replace real-live trained and experienced doctors, right?
I’m sure you’ve already used one of these well-known chatbots: Amazon Echo, Google Home, and Apple’s Siri. Instead of clicking buttons to execute the program’s functions, with a chatbot, the user types (or says) a command for the program to execute. Simply put, Chatbots are programs a user interacts with via a conversational interface. Some of the largest brands (e.g., Bank of America, Facebook, Starbucks, eBay) are all making significant investments in chatbots and AI technologies.īefore I share what all the hype is about with chatbots in healthcare, lets first make sure we all understand what chatbots are. Industries such as healthcare, automotive, security, finance and advertising are allocating portions of their annual budgets for implementing chatbots and AI technologies to achieve key business drivers– improving customer experiences and increasing employee productivity. What this tells us is businesses must continue to devise and deliver novel approaches to customer engagement.Īccording to a recent survey by CB Insights, over 550 startups incorporated AI into their solution offerings for 2016. And nearly one in four (23%) stop using an app after opening it just once. = What is one key thing all healthcare organizations strive for?Īn annual Localytics study revealed the average smartphone user has 30 installed apps but regularly uses fewer than five. For the past 10 years, James has worked with many clients across multiple industries, including financial services, insurance, retail and manufacturing, approach mobile strategically to identify and deliver solutions that result in market differentiating solutions and great user experiences. He has over 20 years experience in executive leadership, strategic planning, marketing and business development in information technology. Complimentary article from James Hoshor, Senior Mobile Strategist & Client Partner Manager at Anexinet.